Returns Policy
We understand that sometimes a purchase may not align with your expectations. Our return policy is designed to offer flexibility, providing you with a hassle-free way to return items within 30 days of delivery.
Eligibility Criteria:
To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
Initiating a Return:
Option 1: Online Process
- Log in to Your Tote Nest Account:
- Access your account using your login credentials.
- Navigate to Your Order History:
- Find the specific order containing the item(s) you want to return.
- Select Item(s) and Follow the Prompts:
- Choose the item(s) you wish to return and follow the online prompts to complete the process.
Option 2: Contact Customer Support
If you prefer a more personalized approach or have specific questions, our customer support team is here to assist you.
- Use Our Contact Form:
- Visit our Contact Form on the website.
- Submit Your Details:
- Fill in your name, email address, and provide a detailed message outlining your return request or any specific inquiries.
- Receive a Reply Within 24 Hours:
- Expect a personalized response from our team within 24 hours.
Note: Whichever method you choose, we’re committed to making your return process smooth and hassle-free.
Return Process:
Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. Upon approval, we will process a refund to your original payment method and send an email confirmation. You will be credited via your original payment method 7-10 days after your refund has been approved.
Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
Defective or Incorrect Items:
If you receive a defective or incorrect item, please contact our customer support team immediately for assistance.
Common Questions
How long does the return or exchange process take?
Once we receive your returned or exchanged item, we aim to process your request within 3-5 business days. You will receive an email confirmation once your return or exchange has been processed.
Can I track my return shipment?
Yes, if you choose to use a trackable shipping service for your return, you can monitor its progress until it reaches us.
Are there any restocking fees for returns?
No, we won’t charge you a restocking fee.
What should I do if I receive a defective or incorrect item?
If you receive a defective or incorrect item, please contact our customer support team immediately for assistance. We will work to resolve the issue as quickly as possible.
How do I initiate a return?
You can initiate a return or exchange through your Tote Nest account by navigating to your order history and following the prompts. Alternatively, you can contact our customer support team for assistance.
Who is responsible for return shipping costs?
Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
What happens if my return is lost in transit?
If your return is lost in transit, please contact our customer support team. We recommend using a trackable shipping service to ensure your return reaches us.
Our Commitment to You
At Tote Nest, your trust is paramount. Your satisfaction is not just a goal but a commitment we uphold. Whether you’re a regular Tote Nest customer or exploring our Tote Bags for the first time, we appreciate your trust in us.
If you require additional assistance, please don’t hesitate to reach out. Our dedicated support team is available 24/7 to ensure your experience with Tote Nest is seamless and enjoyable. For more information, you can also visit our FAQ page to find answers to common questions and learn more about our products and services.
Email – support[@]totenest.com